**60-Day Money-Back Guarantee Terms**
We stand by the quality and efficacy of our skincare products. If you do not see noticeable results within 60 days of your purchase, we offer a full refund, subject to the following terms and conditions:
1. **Eligibility**:
– The 60-Day Money-Back Guarantee is available to customers who have purchased our skincare products directly from our official website or authorized retailers.
– The guarantee applies to first-time purchases only. Subsequent purchases of the same product are not eligible.
2. **Claim Period**:
– The guarantee is valid for 60 days from the date of purchase.
– Refund requests must be submitted within this 60-day period.
3. **Proof of Purchase**:
– Customers must provide a valid proof of purchase, such as an order confirmation email, receipt, or invoice.
4. **Product Usage**:
– Customers must have used the product as directed on the packaging or as advised by our skincare specialists.
– We may request customers to provide details of their skincare routine and how the product was used to verify proper usage.
5. **Return Process**:
– To initiate a refund, customers must contact our customer service team at hello@gridtbeauty.com or via SMS at USA +1 832-616-7516 or UK +44 7451 211250 with their order details and the reason for the refund request.
– Upon approval, customers will receive a Return Merchandise Authorization (RMA) number and instructions for returning the product.
6. **Product Return**:
– The product must be returned, even if it is empty, to qualify for a refund.
– Customers are responsible for the return shipping costs unless the return is due to a product defect or error on our part.
7. **Refund Processing**:
– Once we receive the returned product, we will process the refund within 10 business days.
– Refunds will be issued to the original payment method used for the purchase.
– Shipping and handling fees, if applicable, are non-refundable.
8. **Exceptions**:
– The guarantee does not cover products damaged by misuse, neglect, or unauthorized modifications.
– Refunds will not be issued for products purchased from unauthorized sellers or third-party websites.
We value your satisfaction and are committed to ensuring that our skincare products meet your expectations. If you have any questions or need assistance, please do not hesitate to contact our customer service team.
**Contact Information**:
– Email: hello@gridtbeauty.com
– SMS (USA): +1 832-616-7516
– SMS (UK): +44 7451 211250
Thank you for choosing our skincare products. Your confidence in our brand is important to us, and we strive to provide the best possible experience for our customers.
